o9b | Privacy Policy and How We Protect Your Data

1

Introduction & Commitment

O9b is a modern online betting and gaming platform built specifically for members in Bangladesh. Our privacy policy is more than a list of rules — it is our commitment to handle your personal data with the utmost respect and care.

Thousands of people log in to o9b every day to bet, play games, and enjoy the thrill of winning. Throughout all of this, protecting your privacy is our top priority. We never sell your data, never share it without your permission, and never collect information we don't need.

This privacy policy applies to all users of the o9b.org website and its associated mobile applications. By using our services, you agree to this policy.

Key Points

This policy is written in plain English so you can understand it easily. If you have any questions, please reach out to our support team.

2

What Data We Collect

O9b only collects data that is genuinely necessary to provide our services. We never collect excessive or irrelevant information.

Type of Data	Example	Reason for Collection
Identity Information	Name, date of birth, national ID number	KYC Verification
Contact Information	Mobile number, email address	Account communications and security
Financial Information	Mobile banking number, transaction history	Payment Processing
Device Information	IP address, browser, and operating system	Security & Fraud Prevention
Usage Data	Game history, betting patterns, and login times	Service Improvement

Sources of Data Collection

Directly from you: Information you provide directly during registration, KYC verification, and payment processing.
Automatically: When you use o9b, technical information is collected through cookies and log files.
From Third Parties: Limited data from payment gateways and, where necessary, identity verification services.

3

Why We Collect Data

At the heart of our privacy policy is the principle of purpose-based data collection. This means data is used only for the specific purpose for which it was collected.

Account Management: To set up your profile, verify your login, and ensure the security of your account.
Payment Processing: To process deposits and withdrawals quickly and securely.
Legal Compliance: To comply with regulatory requirements for anti-money laundering (AML) and fraud prevention.
Service Improvement: To improve your experience and develop new features.
Customer Support: To resolve your issues quickly and provide effective support.
Responsible Gaming: To detect unusual betting patterns and keep your account secure.

Good to Know

We never sell your data to advertising companies or use it for irrelevant marketing purposes.

4

Data Storage & Security

O9b uses industry-standard technology to keep your data safe. Our servers are always protected with up-to-date security patches, and regular security audits are conducted to maintain the highest level of protection.

Technical Security Measures

256-bit SSL/TLS Encryption: All data transfers across the website and app take place over encrypted channels.
Data Encryption: Sensitive data stored in our database is kept encrypted.
Firewall & DDoS Protection: Our servers are protected against external attacks.
Two-Factor Authentication (2FA): An added layer of protection for your account.
Access Controls: Only authorized personnel can access data on a need-to-know basis.

Data Retention Period

Your data is retained for as long as your account remains active. After account closure, data may be kept for a specified period as required by law (typically 5 years), after which it is securely deleted.

Warning

Despite our security measures, no internet service can guarantee 100% security. Please keep your password strong and never share it with anyone.

5

Data Sharing & Third Parties

O9b never sells your personal data. However, in limited circumstances where it is necessary to deliver our services, certain information may be shared with trusted partners.

When Data Is Shared

Payment Processors: Essential financial details shared with mobile banking providers to process deposits and withdrawals.
Identity Verification Services: To verify your identity during the KYC process.
Legal Authorities: When required by court order or legal investigation, on a mandatory basis.
Security Partners: Limited data to prevent fraud and cyber attacks.

What We Never Do

Selling data to advertisers or marketing companies.
Sharing your data with unnecessary third parties without your consent.
Sharing your gaming information on social media platforms.
Using personally identifiable information for research or statistical purposes.

6

Cookies Policy

O9b uses cookies on its website and app to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies

Essential Cookies: To maintain login sessions and security — these cannot be disabled.
Functional Cookies: To remember your preferences, such as language and theme.
Analytics Cookies: To understand site performance and usage patterns — you can turn these off.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

Tips

You can manage cookies in Chrome or Firefox by going to Settings > Privacy > Cookies. Browsing in Incognito mode automatically clears cookies when you close the window.

7

Your Data Rights

O9b believes you should have full control over your own data. That is why we provide you with the following rights.

Right to Access Your Data

You can request to know what information we hold about you at any time.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

You can request deletion of your data once certain conditions are met.

Right to Restrict Processing

You can request that we limit how your data is used for specific purposes.

Data Portability

You can request a download of your data in a structured format.

Right to Object

You can object to the use of your data for specific reasons, and we will take your request into consideration.

To exercise your rights

To exercise any of the rights listed above, please contact us by email: [email protected] — We will respond within 30 business days.

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Protection of Minors

O9b strictly does not provide services to anyone under the age of 18. Both our privacy policy and terms of service expressly prohibit the collection or storage of data from minors.

If we become aware that we hold data belonging to a member under the age of 18, we will immediately close that account and delete all associated data. If a parent or guardian becomes aware of their child having an account, please contact us right away.

9

Policy Changes & Updates

O9b may update this privacy policy from time to time — due to new legal requirements, service changes, or improvements. The date of any update will always be shown at the top of the page.

For significant changes, we will make every effort to notify you by email or in-app notification. However, it is your responsibility to check this page regularly.

Please Note

Continued use of o9b after any changes indicates your acceptance of the updated policy.

10

Contact & Complaints

For any questions, concerns, or complaints about this privacy policy, please contact our data protection team. We are always ready to help.

Email: [email protected]
Response Time: Usually within 3–5 business days
Support Language: Bengali and English
Working Hours: Mon–Sat, 9:00 AM – 10:00 PM

We are committed to protecting your privacy. If you ever have a concern, do not hesitate to reach out — we will work to resolve it as quickly as possible.

O9b Privacy Policy